SMS Order Status Notification Program

GradePlusTrade provides optional automated text message notifications to customers who submit cards or other collectibles for grading.

Messages may include:

  • Confirmation that an order has been received
  • Grading and processing progress
  • Important order status changes
  • Requests for information related to an order
  • Grading completion notifications
  • Ready-for-pickup notifications
  • Shipping and tracking updates

These messages are transactional and relate only to the customer’s order.

How Customers Opt In?

Customers may provide verbal consent while submitting an order in person or during a telephone conversation with a GradePlusTrade representative.

Before enrolling a customer, the GradePlusTrade representative reads the following consent statement:

“Would
you like to receive automated text messages from GradePlusTrade regarding your grading order? Messages may include order confirmation, grading progress, status changes, completion, pickup, and shipping updates. Message frequency varies depending on your order activity. Message and data rates may apply.
Reply STOP at any time to unsubscribe or HELP for assistance. Consent is optional and is not required to purchase or use our grading services. Please answer Yes to opt in or No to decline.”

Only a clear “Yes” is accepted as consent. Customers who answer “No” or do not provide a clear answer will not be enrolled.

GradePlusTrade records the customer’s consent status, consent date, and consent method in its
customer management system.

 

Confirmation Message

  • After opting in, customers may receive the following confirmation message:
  • “GradePlusTrade: You are subscribed to grading order status text notifications. Message frequency varies based on order activity. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe.”

 

Opting Out

  • Customers may reply STOP at any time to stop receiving messages.
  • After opting out, the customer will no longer receive SMS order notifications unless they provide consent again.

Getting Help

Customers may reply HELP for assistance or contact GradePlusTrade using the contact information available on our website.

Consent to receive text messages is optional and is not a condition of purchasing any product or grading service.

Privacy Policy:

https://gradeplustrade.com/pages/privacy-policy

Terms and Conditions:

https://gradeplustrade.com/pages/terms-and-conditions